Frequently Questions

FAQ

How do I register for an account with MLBB e-store?

Simply click “Register” on the top right corner of the page and you will be directed to the login page.

What happens if I forgot my password?

Click ‘Login’ on the top right corner and click ‘FORGOT YOUR PASSWORD’ link. You will be directed to a password retrieval page. Fill in the requested information for verification and your password will be sent to you.

How would I be able to update my information?

There is a ‘MY ACCOUNT’ and you may edit any relevant information once you have login to your account.

How do I register for an account with MLBB e-store?

Simply click “Register” on the top right corner of the page and you will be directed to the login page.

Affiliate and Members Reward

How can I make points from Affiliate Marketing?

  • Register for an account for yourself and login to your account and click my account.
  • Simply click “Generate Referral Link” on the top right corner of the page. It will be a link appear.
  • Copy the link to the users you would like to introduce.
  • You will earn 10 points once the user has registered.
  • In addition, it will be 50 points to earn to up-line if the user who is under you has made every purchase/transaction.

How does the point system work?

Based on current setting, member spend rm100 they will gain 100 point which equivelant to rm1.00. they could reduce their next purchase by deducting their point.

How many points will the member/up-line get if invite their friend to the website?

No point give until their friend makes a purchase.

Can the points convert to cash?

It can’t be, member only could use it to deduct their next payment.

Can the points transfer to third party?

Nope.

Do I need to pay anything when I become Affiliate?

No. It is free.

What is benefit of the Members Benefit.

For those members who is birthday on that day, you will be enjoyed double points reward.

Online Purchases

What should I do if I wish to make online purchase?

  • Register for an account for yourself and login to your account every time you visit MLBB e-store.
  • Add to cart of your desired products with the intended quantity.
  • Check out at the shopping cart if you wish to pay or click continue shopping if you wish to add more item in the cart.
  • Fill up the shipping information and click “Add new address”.
  • Choose the payment method.
  • Apply promotion code if there is any.
  • Order ID will be notified via email after successful payment.

If I had selected the wrong item, can I undo my selection?

If you have not checked out, click on the shopping cart ‘Trolley’ icon on the top right hand corner and click on the REMOVE button.
However, if you have concluded your shopping cart and proceeded for payment, no changes can be made.

Can I cancel my order after I made the purchase?

Once your order has been finalized and payment has been processed, no further changes can be made.As such, THE FACE SHOP Malaysia would like to advice all our customers to carefully select your items before proceeding for payment.

How would I be able to get advice on my skin type and the products that are suitable for me?

We have Professional Live Support Service, you can click either ‘Facebook’ and Whatapps icon to enquiry if you are not sure of your skin type. Our team will get back to you within 24 hours.

How do I know if my payment gone through?

Once your payment has been successfully processed, you will be directed over to a notification page and you will receive an email from MLBB to confirm that the payment has been received.Then, you will receive a consignment note number and URL in your order history.

Shipping Information

What is the delivery charge?

Free delivery within Malaysia for purchase above 2 items.
RM12 within Peninsular Malaysia, RM 17 for East Malaysia for purchase.

How long would I need to wait for my order to arrive?

Minimum 3 working days in Peninsular Malaysia and minimum 5 working days in East Malaysia.
Our courier service is City-Link.
Parcel will deliver from 9 am – 6 pm and Monday to Friday (Exclude public holiday). 

What is the order processing timeline?

i. Received Confirmed order will be packed and collected by the courier service on the day if your order is placed before 9 a.m..
ii. Received Confirmed order place on Friday after 9 a.m. will be packed and collected by the courier service on the following week working day.

How would I be able to track my delivery status?

Once your order have been packed, your order history will be updated to inform that your order has been dispatched. The consignment note will be updated as well.

What if I wanted the product to be delivered oversea?

We regret to inform that we deliver our goods within Malaysia only.

Privacy and Policy

Ownership

This website mlbb.com.my is owned and operated by BB BEAUTY SDN. BHD. , official licensee for MLBB (My Looks But Better).

Access and Usage

Your access to, and use of the material contained in, MLBB website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document. By using A’PIEU Malaysia website, you agree to the Terms and Conditions.

Amendments

Modify or withdraw, temporarily or permanently, A’PIEU Malaysia e-Store have the right to provide with or without notice to you. A’PIEU Malaysia shall not be liable to you or any third party for such modification and/or withdrawal.Any changes to the Terms and Conditions from time to time and your continuous use of A’PIEU Malaysia e-Store (or any part thereof) shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been change. If you do not agree to any changes of the Terms and Conditions, you have the right to stop immediately in using A’PIEU Malaysia e-Store.

Registration

For the registration with MLBB e-Store, you must ensure that the details or information provided by you at any point of time are accurate during the registration. Updating of your personal details/information can be make once you have successfully complete the registration.

Information Collected & Use of Information

MLBB collects the detail provided by you during registration together with the information we learn about you from your use of our service and your visit to MLBB e-Store page.By using MLBB e-Store, you acknowledge and give us the consent we may use and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care.

Intellectual Property

The content of MLBB e-Store is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of MLBB e-Store for your own personal and non-commercial use. You are not allowed to copy, reproduce or at any form of distributing the content for commercial use without the consent from MLBB.

Prohibition

You are prohibited from:
Disseminate any unlawful, threatening, harassing, abusive, threatening, harmful, obscene, vulgar or objectionable material;
Gain unauthorised access to other computer systems;
Transmit material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
Breach any laws concerning the use of public telecommunications networks;
Make, transmit or store electronic copies of materials protected by copyright without the permission of MLBB
As such, you will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by MLBB. All damages against us under any judgment by a court of competent jurisdiction and all settlement sums paid by us resulting any settlement agreed by us arising out or connection with:Any claim by third party on the use of MLBB by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
Any claim by third party on the use of the MLBB e-Store by you infringes that third party & copyright or other intellectual property rights of whatever nature;
Any fines or penalties imposed by any regulatory, advertising or trading body or authority connection with the use of the MLBB e-Store by you.

Availability of MLBB Online Store Website

With the team’s dedication of serving you the best we could, we would take all possible steps and care in the preparation of this site. However, we could not guarantee that this website service to be error free. If there is any fault occurs in the service, you can report it at enquiry@mlbb.com.my and we will attend to you soonest possible.

Product and Service Availability

The products and service listed within A’PIEU Malaysia e-Store served as a guide where it is subjected to be amend by MLBB without any notice given. Products and service shown in MLBB e-Store does not constitute it is available in all countries, be it the same sales mechanic, or even the name or description of the products or services.

Product Terms and Conditions

Terms and Conditions is governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the law of Malaysia in the Malaysian court.MLBB e-Store is owned and operated by BB Beauty Sdn Bhd, official and sole licensee of MLBB (My Looks But Better)


I. Price
The prices reflect in A’PIEU Malaysia e-Store are guideline pricing of MLBB. It does not constitute any means of the selling price outside Malaysia. MLBB reserves the right to change the product pricing anytime with or without prior notice.

II. Availability
The availability of the products in MLBB e-Store does not represent the availability of the products in MLBB physical stores, vice versa.
In order to ensure the products are available for all customers, MLBB reserve the right to set maximum limit for the purchase of individual items by a single customer.
Shall there be a scenario where goods are not available due to factors beyond the control of MLBB, MLBB shall substitute item that is closer in price and type of the product to the original ordered item. Customer may accept the substitute goods, however, customer have the right to ask for a refund. Rejected goods should then be sent back by the customer to the nearest MLBB outlet whereby refund will give to the customer.


III. Delivery
MLBB will process your order before 9 a.m., Monday to Thursday. Ordered items will be delivered on the available working days.
During Sales and Promotional peak season, MLBB e-Store will experience heavy surges of online orders and might not be able to proceed on the next available working day delivery policy. Customer will be notified on the availability date of delivery once they have confirmed their online purchase orders.
If there are no available member at the residential for collection on the delivery date and time, a collection slip will be placed in your mailbox to notify you to the nearest City-Link service counter for collection of the goods.MLBB ONLY deliver products within the country.Any claims brought from MLBB with respect to damaged consignments shall be informed within 24 hours.IV. Payment
Credit Card or Debit Card payment can be used for your purchase.
Acceptance of cards would be:
VISA
MASTERCARD
Maybank2U
CIMB Clicks
Hong Leong Connect
MEPS/FPX
Affin Online
Alliance Onlie
AmOnline
PBeBank
Bank Islam
RHB Online

Product Cancellation

No further changes of the item can be made once order has been confirmed and payment has been processed. A’PIEU Malaysia strongly advice all customer to check and confirm the selected item before proceeding to the payment page.

Customer Service

For more inquiries, you may contact us at our customer care hotline 07-5559006; Monday – Friday, 8.15 am – 6.15 pm (except weekend and public holidays). Alternatively, you may email us your enquiry at enquiry@mlbb.com.my