Refund Policies

RETURNS, REFUND AND EXCHANGE POLICY FOR ONLINE PURCHASES

1. All Products sold are not refundable, returnable or exchangeable due to change of heart except for the situation such as:

Situation Policy How to do Delivery Charges borned by
 Return to MLBB Resend to Customer
Damaged upon receipt due to delivery negligence    Exchangeable Email photos of the damaged items to enquiry@mlbb.com.my N.A. MLBB
Manufacturing defect (color or scent change, non-functioning, leakage etc) Returnable & Exchangeable    Email photos of the items to the     enquiry@mlbb.com.my and then upon approval, send the items back to us within 14 days. MLBB (Email a scanned image of the return delivery receipt. We will compensate this amount to your bank account.)
Wrong Item sent due to our mistake
Long during delivery   Replaceable A replacement will be sent to you after investigation with our delivery provider. Allow 2-3 weeks turnaround. N.A.

2. All the above situations require the same item you ordered to be given back to you.